Introduction
This Privacy Policy applies to all personal data processed by 55fiv in connection with the operation of the online betting and casino platform accessible at https://55fiv.cam (the "Platform"). It covers data collected through the website, mobile-optimised interface, customer support channels, and any other interaction you have with 55fiv as a registered Member or site visitor.
55fiv is committed to handling personal data responsibly and in accordance with applicable international data protection principles. This Policy is designed to give you a clear, transparent account of our data practices so you can make an informed decision about using the Platform.
By registering an Account or continuing to use the Platform after being presented with this Privacy Policy, you acknowledge that you have read and understood its contents. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact us to request closure of your Account.
This Privacy Policy should be read in conjunction with the Terms & Conditions, which govern your overall use of the 55fiv platform.
Definitions
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that relates to an identified or identifiable natural person — including name, date of birth, email address, IP address, device identifiers, and financial account details. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, deletion, or any combination thereof. |
| "Controller" | 55fiv, as the entity that determines the purposes and means of processing your Personal Data. |
| "Processor" | Any third-party service provider that processes Personal Data on behalf of 55fiv under a data processing agreement (e.g., payment processors, KYC verification providers, cloud hosting providers). |
| "Data Subject" | The individual to whom Personal Data relates — in most cases, you as a registered Member or site visitor. |
| "Cookies" | Small text files or similar tracking technologies placed on your device by the Platform or by third-party services integrated into the Platform. |
| "KYC Data" | Identity verification documents and related information collected during the Know Your Customer process, including government-issued ID, proof of address, and proof of payment method. |
Data We Collect
55fiv collects only the Personal Data that is necessary for the purposes described in this Policy. The categories of data we collect are as follows:
| Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender, government-issued ID number (KTP or passport) | Account registration and KYC verification |
| Contact Data | Email address, Indonesian mobile phone number, residential address | Account registration |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata, OCBC NISP), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal records | Payment processing and KYC |
| Technical Data | IP address, device type and identifiers, browser type and version, operating system, screen resolution, session duration, referral URL | Automatically on site visit |
| Behavioural Data | Betting and gaming history, game preferences, wagering patterns, login timestamps, session activity | During platform use |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | When you contact support |
| KYC Documents | Scanned copies or photographs of government-issued ID, utility bills, bank statements, payment method screenshots | KYC verification stage |
55fiv does not collect special-category sensitive data such as biometric data, health records, racial or ethnic origin, religious beliefs, or political opinions. We do not collect data from social media profiles unless you explicitly provide a social login credential.
How Data Is Collected
55fiv collects Personal Data through the following channels:
- Direct submission: Information you provide when registering an Account, completing KYC, making a deposit or withdrawal, or contacting our support team.
- Automated technical collection: Technical and behavioural data collected automatically via server logs, cookies, and similar tracking technologies when you access or use the Platform. See Section 9 (Cookies & Tracking) for full details.
- Third-party Processors: Identity and age verification data returned by our licensed KYC verification partners when you submit identity documents for review.
- Payment infrastructure: Transaction confirmation data passed to 55fiv by Indonesian payment processors and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) when you initiate a deposit or withdrawal.
- Fraud and risk systems: Device fingerprint and behavioural risk signals provided by our fraud detection Processors, used to identify suspicious activity and protect the integrity of the Platform.
Purpose & Legal Basis for Processing
55fiv processes your Personal Data only where there is a clear, legitimate purpose and a valid legal basis for doing so. The table below maps each processing activity to its purpose and basis:
| Processing Activity | Purpose | Legal Basis |
|---|---|---|
| Account creation and maintenance | To provide you with a registered account and access to Platform services | Performance of contract |
| Identity and age verification (KYC) | To confirm your identity, verify you are 21 or older, and comply with AML obligations | Legal obligation; legitimate interest |
| Payment processing | To process deposits and withdrawals in IDR via Indonesian banks and e-wallets | Performance of contract |
| Fraud prevention and security | To detect and prevent multi-accounting, bonus abuse, money laundering, and unauthorised access | Legitimate interest; legal obligation |
| Responsible gaming monitoring | To identify behavioural patterns that may indicate problem gambling and apply appropriate safeguards | Legitimate interest; legal obligation |
| Customer support | To respond to your enquiries, complaints, and support requests | Performance of contract; legitimate interest |
| Platform improvement | To analyse usage patterns, improve performance, and develop new features | Legitimate interest |
| Marketing communications | To send you promotional offers, bonus notifications, and seasonal campaigns relevant to your preferences | Consent (opt-in only) |
Where processing is based on consent, you have the right to withdraw that consent at any time by updating your communication preferences in your Account settings or by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
Data Sharing
55fiv does not sell, rent, or trade your Personal Data to any third party for their own marketing purposes. We share data only where necessary, with the following categories of recipients:
- KYC and identity verification providers: Licensed third-party providers that perform identity, age, and document verification on our behalf. These providers operate under strict data processing agreements and are prohibited from using your data for any purpose other than verification.
- Payment processors and financial institutions: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata, OCBC NISP) and e-wallet operators (OVO, DANA, GoPay, ShopeePay, LinkAja) receive the minimum financial data necessary to process your deposit or withdrawal transaction.
- Fraud detection and risk management Processors: Specialist providers that analyse technical and behavioural signals to detect fraudulent activity. Data shared with these providers is pseudonymised where technically feasible.
- Cloud infrastructure and hosting providers: 55fiv uses secure, enterprise-grade cloud infrastructure to host the Platform. Hosting providers have no independent access to your Personal Data and operate exclusively under contractual obligations.
- Customer support software providers: Live chat and ticketing platform providers through which our support agents communicate with you. These providers process conversation data solely to enable support delivery.
- Regulatory and law enforcement authorities: 55fiv will disclose Personal Data to relevant authorities where required to do so by applicable law, court order, or regulatory direction — including anti-money laundering (AML) reporting obligations.
All third-party Processors engaged by 55fiv are bound by written data processing agreements that require them to implement appropriate technical and organisational security measures and prohibit any use of your data beyond the scope of their contracted service.
Data Retention
55fiv retains Personal Data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention schedule applies:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity records | 5 years from account closure | AML compliance and legal obligation |
| KYC documents | 5 years from account closure | Regulatory record-keeping requirements |
| Financial transaction records | 7 years from transaction date | Financial record-keeping; AML obligations |
| Betting and gaming history | 3 years from account closure | Dispute resolution; responsible gaming monitoring |
| Support communications | 2 years from last interaction | Customer service quality and dispute resolution |
| Technical and log data | 12 months from collection | Security monitoring and fraud detection |
| Marketing consent records | Until consent is withdrawn, then 3 years | Evidence of consent basis |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that renders re-identification permanently impossible. Where data must be retained for a minimum period by law, we will restrict active processing of that data and limit access to a minimum number of authorised personnel.
Data Security
55fiv implements a layered security architecture to protect your Personal Data against unauthorised access, disclosure, alteration, and destruction. Our security measures include, but are not limited to:
- Encryption in transit: All data transmitted between your browser and the Platform is encrypted using TLS 1.2 or higher (256-bit SSL). The Platform enforces HTTPS strictly; non-secure connections are automatically redirected.
- Encryption at rest: Sensitive data stored on 55fiv servers — including KYC documents, financial data, and identity records — is encrypted using AES-256 encryption.
- Access controls: Access to Personal Data is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged, monitored, and subject to periodic audit.
- Two-factor authentication (2FA): 2FA is available for all Member accounts and is mandatory for all internal staff accounts that have access to Personal Data.
- Penetration testing and vulnerability assessments: The Platform undergoes independent security testing on a regular schedule to identify and remediate potential vulnerabilities before they can be exploited.
- Incident response: 55fiv maintains a documented data breach response procedure. In the event of a breach that poses a risk to your rights and freedoms, you will be notified without undue delay in accordance with applicable data protection obligations.
Cookies & Tracking Technologies
55fiv uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyse usage patterns, and detect fraudulent activity. The categories of cookies we use are described below:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Required for the Platform to function — session management, login state, security tokens, load balancing | No — disabling will break core functionality |
| Functional | Remembers your preferences such as language, preferred payment method, and display settings | Yes, via browser settings |
| Analytical | Collects anonymised usage data — pages visited, session duration, feature engagement — to improve Platform performance | Yes, via browser settings |
| Security & Fraud | Device fingerprinting and behavioural analysis used to detect bot activity, multi-accounting, and unauthorised access attempts | No — required for platform security |
55fiv does not use advertising or retargeting cookies that track your behaviour across third-party websites. You can manage functional and analytical cookies through your browser settings at any time. Clearing your cookies will log you out of your active session and may reset certain personalisation preferences.
By continuing to use the Platform after being presented with this Privacy Policy, you consent to our use of cookies as described above. Strictly necessary and security cookies are deployed on a legitimate-interest basis and do not require separate consent.
Your Rights
As a Data Subject, you hold the following rights with respect to your Personal Data held by 55fiv. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request — [Your Account Username]".
- Right of Access: You may request a copy of all Personal Data we hold about you. We will provide this in a structured, commonly used format within 30 days of a verified request.
- Right to Rectification: If any of your Personal Data is inaccurate or incomplete, you have the right to request correction. Minor updates (email address, phone number) can be made directly within your Account settings.
- Right to Erasure ("Right to Be Forgotten"): You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no overriding legal basis for continued processing. Note that this right is subject to our legal retention obligations — certain data must be retained for regulatory compliance periods as described in Section 7.
- Right to Restriction: You may request that we temporarily restrict processing of your Personal Data while a dispute about its accuracy or our legal basis is being resolved.
- Right to Data Portability: Where processing is based on your consent or on the performance of a contract, you may request a machine-readable copy of the Personal Data you have provided, for the purpose of transferring it to another service provider.
- Right to Object: You may object to processing based on our legitimate interest, including profiling for responsible gaming monitoring purposes. We will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.
- Right to Withdraw Consent: Where processing is based on consent (e.g., marketing communications), you may withdraw consent at any time. Withdrawal does not affect the lawfulness of prior processing.
55fiv will respond to all data rights requests within 30 calendar days. In cases of complexity or high volume, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. We will never charge a fee for a data rights request unless it is manifestly unfounded or excessive.
Minors
The 55fiv Platform is strictly intended for adults aged 21 years and older. We do not knowingly collect Personal Data from individuals under the age of 21. Age verification is a mandatory step of the KYC process, and any Account found to belong to a person under 21 will be immediately closed and all associated funds returned to the verified payment source.
If you believe that a minor has registered an Account or provided Personal Data to 55fiv, please contact us immediately at [email protected]. Upon verified notification, we will take prompt action to delete the relevant data and close the Account.
International Data Transfers
55fiv operates under an international gaming licence and uses cloud infrastructure and third-party Processors that may be located in jurisdictions outside Indonesia. When your Personal Data is transferred internationally, 55fiv ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable international data protection principles. These safeguards include:
- Data processing agreements containing standard contractual clauses that impose equivalent data protection obligations on the receiving party.
- Transfer only to jurisdictions with an adequate level of data protection as assessed by recognised international standards.
- Technical safeguards — including end-to-end encryption and pseudonymisation — applied to data prior to international transfer wherever practicable.
By using the Platform and submitting Personal Data, you acknowledge and consent to the international transfer of your data under the safeguards described above.
Third-Party Services
The 55fiv Platform integrates game content from licensed third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. These providers may collect certain technical data (such as game session identifiers and device type) directly from your browser in order to deliver their game content. Their collection and use of such data is governed by their own privacy policies, and 55fiv is not responsible for the data practices of these independent providers.
55fiv does not embed social media widgets, advertising networks, or other third-party tracking scripts on the Platform beyond those necessary to deliver the services described in this Policy. We do not use Facebook Pixel, Google Ads remarketing tags, or similar advertising trackers.
Amendments to This Policy
55fiv may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When a material change is made, we will update the "Last Updated" date at the top of this page and, where the change significantly affects your rights, notify registered Members by email or platform notification with at least 7 days' advance notice.
We encourage you to review this Privacy Policy periodically. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the updated Policy. If you do not agree to the revised terms, you must discontinue use of the Platform and may request Account closure by contacting our support team.
Contact & Complaints
If you have any questions about this Privacy Policy, wish to exercise a data right, or wish to raise a complaint about how 55fiv has handled your Personal Data, please contact us using the details below:
[email protected]
Subject line: "Privacy Enquiry — [Your Account Username]"
Available 24/7 — Response within 24 hours for privacy-related requests.
55fiv aims to resolve all privacy complaints promptly and fairly. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction or to the supervisory authority of the jurisdiction in which 55fiv holds its international gaming licence.
All formal data rights requests must be submitted in writing to the email address above. We will acknowledge receipt of your request within 3 business days and complete our response within the 30-day statutory period described in Section 10.